BEFORE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, SIRMOUR AT NAHAN, H.P.
Consumer Complaint No: 113/2008
Date of presentation: 17.10.2008
Date of decision: 18/12/2008
Shri Anil Kumar Khapra
… Complainant.
Versus
Bharat Sanchar Nigam Limited and another
… Opposite Parties
For the complainant: Mr. Pankaj Khanduja, Advocate.
For the Opposite Parties: Mr. R.S. Dogra, Advocate.
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O R D E R:
Sureshwar Thakur (District Judge) (Oral) President:- This order shall dispose of complaint filed under section 12 of the Consumer Protection Act, 1986. The complainant has contended that he is subscriber of landline telephone bearing No.224179 and is also having plan of broadband rental of Rs.250/- per month, and received inflated and excessive bills amounting to Rs.13,415/-, Rs.3080/- and Rs.25,974/- The learned counsel for the OP-BSNL has seriously refuted the contention as put forth by the learned counsel for the complainant.
2. Without adjudicating the complaint on merits, it is expedient and also in the interest of justice that the OP, is, directed to hold an inquiry into controversy over which the parties are engaged and after an appraisal of the allegations, as, asserted in the complaint, and on an investigation of the allegations, as also, qua, the authenticity of such allegations, shall render, its, finding. It is made clear that in the above exercise, when the OP proceeds to conduct an inquiry, it, shall issue prior notice to the complainant intimating him of the date and venue of the inquiry. The inquiry shall be conducted within forty five days after the date of receipt of copy of this order and a copy of the inquiry report shall also be placed on record. In case the complainant is prejudiced by the inquiry conducted by the OP, he, shall be at liberty to approach this Forum afresh. In the mean time, the excessive and inflated, bills, are set aside and quashed. The learned counsel for the parties have undertaken to collect the certified copy of this order from the office, free of cost, as per procedure. The file after due completion, be consigned to record room.
Announced on this the 18th day of December, 2009.
NMehta) (Sureshwar Thakur)
President.
(Vanita Singh) (Satish Kumar Gupta)
Member Member